It is the responsibility of the customer to ensure that their address is entered correctly. Face Paint World cannot be responsible for delay or loss of an order due to incorrect or incomplete address details on your order. If your parcel is returned to sender because of incorrect or incomplete address supplied, you will have to pay postage again.
Free regular post shipping within Australia for orders over $140! If your order total is over $140 you should see a Free Shipping option at the checkout. It will be up to you to select it from the other options shown, or choose Express post if you need it in a hurry. Free shipping doesn’t apply to bulky items such as the large cases and brush tubs. If it doesn’t show as an option and you think it should, please contact us.
Postage costs are calculated automatically based on the weight and size of the products, and various options with prices shown when you view your cart. Postage costs start at a few dollars for small stencils.
If you are ordering from outside Australia, your postage costs and options will be adjusted after you enter your shipping address. (Delivery costs for within Australia are shown by default)
“POA (Free)” – NOT FREE Sorry! This means the checkout cannot calculate the shipping costs due to the size of the order or location of delivery address. Please contact us for a quote.
We pack and post orders pretty much every business day (not weekends or public holidays) so most orders are posted the same day they are placed, otherwise the next business day.
Parcels must be at the Post Office by 3.30pm so orders placed after 2pm are usually posted the following business day.
We cannot guarantee your order will be posted within a certain time frame as life is unpredictable, and sometimes I am out of the office for a day with face painting jobs or family commitments, but 95% of orders are posted within 24 hrs. If you need it posted same day, you may wish to contact us first to confirm it will be.
Express Post orders are given priority (as well as posted Express).
The time it takes from when we post your parcel to when it arrives on your doorstep, varies according to your location and whether you chose Express or Regular post.
We CANNOT guarantee postage or delivery times. Please allow ample time for delivery before your event.
- Within Sydney usually takes 1 to 2 business days.
- Within Australia (outside Sydney) may take 2 to 9 business days, depending on distance from NSW.
- To other countries it may take up to 2 weeks.
- Within Sydney, it should arrive the next business day but may take 2 days.
- To NSW, ACT, SA, QLD, VIC and TAS, Express Post usually take 2 days but may take up to 4 business days
- To WA and NT, Express Post usually take 3 days but may take up to 5 business days
For an estimate of how long delivery will take, please refer to AusPost’s Postage Calculator.
Enter “2079” as the “From” postcode, your own postcode under “To”, then enter any figures for size & weight. You will get an estimate of standard delivery times and whether or not express post should arrive the next day.
Because of temporary delays to parcels, AusPost can’t provide delivery estimates right now
After your order has been posted, you will receive an email from us with a tracking link that you can click on where you can see tracking info on AusPost’s website.
Alternatively on this page you can enter your order ID number and email address to get order information, tracking number and tracking link.
The tracking scans usually only show lodgment at Australia Post, then a scan on the morning it will be delivered, and then “delivered”.
Face Paint World can take no responsibility if your parcel goes missing after it is delivered.
We send most parcels without requiring signature on delivery, to keep your postage costs low.
Sometimes we choose to send a parcel Registered (requiring signature on delivery) to ensure safe delivery – particularly for orders over $300 or when the delivery address is an office or school. If you do not want this, please advise us if it is safe to leave at your door.
If you want the extra security and peace of mind of signature on delivery on your parcel, please let us know. (This may cost an extra $3)
Yes. To save on shipping time and cost, you are welcome to pick up your order from us at Mount Colah (a suburb on the northern edge of Sydney, NSW).
Online orders to be picked up can often be ready almost immediately if required. Please let us know when you want it.
You will be texted the full address after placing your order.
All orders are packed and posted within Sydney, NSW.
If you feel your parcel is late, please check the tracking to see what’s happened to it.
- If it says “Delivered” please have a good look around your property and with the neighbours to see if it’s been left in an odd spot. Sometimes the postie will hide a parcel at the side of the house or behind the bins or leave it next door by mistake. If not found, please contact us immediately.
- If your parcel is still in transit and more than 3 days late, you may let us know and we will make inquiries with Australia Post.
Missing/lost post enquiries with AusPost get a better response when lodged by us (the sender & business customer), so just let us know the issue and we’ll chase it up for you.
Please note that it is the customer’s responsibility to ensure the shipping address is complete and correct (including name of school or business if to be delivered there). Face Paint World cannot be responsible for a lost order or delayed delivery due to incorrect address details provided to us. If a parcel has to be re-posted because of an incomplete or incorrect shipping address, it will be at your cost.
Yes! We can post your order anywhere. International delivery costs will be shown on the Cart page after you enter your address (or at least the country) on the Cart page. (Delivery costs for within Australia are shown by default).
If it postage says “POA (Free)” it’s not free, sorry. It means Price On Application. This means the checkout cannot calculate the shipping costs due to the size of the order or location of delivery address. Please contact us for a quote.
The best way to get a quote may be to complete your order but select payment option “Direct Bank Transfer” or “Cash on Pick up” and put a note in explaining you want a quote for shipping on this order. This way the stock is held for you and I can see what you want. After receiving your quote on shipping you will have the option to finalise the order by paying via Paypal invoice, or cancelling your order (nothing to pay).
Still have questions? Get in touch
Contact Face Paint World
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