Terms of Sale

By placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card or account used to place your order and that there are sufficient funds to cover the cost of the goods.

Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. In the event that a product is mistakenly listed at an incorrect price, FPW, reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card or account charged. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If your credit card or account has already been charged for the purchase and your order is cancelled, FPW shall issue a credit to your account in the amount of the incorrect price.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’, except where “POA” and/or “contact for a quote” is shown as or with shipping charges, in which case shipping charges will be calculated separately.

Availability

Whilst we try and ensure that availability of products shown on this Website is accurate, errors may occur.

In the event that a product is mistakenly listed as available, FPW, reserves the right to  cancel any orders placed for products out of stock, whether or not the order has been confirmed and your credit card or account charged. If we discover an error in the availability of any goods which you have ordered we will inform you of this as soon as possible and give you the option of a replacement product of your choice (subject to availability) or a refund.

If the listed price of the replacement product(s) is less than the price paid for the out of stock item(s), FPW will issue you a refund equal to the difference in price.

If the listed price of the replacement product(s) is more than the price paid for the out of stock item(s), FPW will issue you an invoice equal to the difference in price. The sale will not be complete until any outstanding amounts are paid in full.

If we are unable to contact you we will treat the order as cancelled. If your credit card or account has already been charged for the purchase and your order is cancelled, FPW shall issue a credit to your account in the amount of the price paid.

Payment 

All goods remain the property of FPW until paid for in full, and cleared funds have been received by FPW.